The UK National Outsourcing Awards have been designed by the Directors’ Club United Kingdom to recognise innovations in outsourcing and their impact on customer experience, employee engagement, operations performance, and profitable growth.

As technology and innovation are at the heart of this initiative, we decided to totally reimagine the concept of B2B recognition and award giving.

The outcome is a unique programme that uses an all-digital platform to execute the entire awards process.

Our aim is to have an as-near-as-possible zero carbon footprint and environmental impact.

Consequently, there are no travel, over-night accommodation or gala dinner expenses associated with our programme.

Directors’ Club is dedicated to promoting the success and growth of all businesses in the United Kingdom. Therefore, the Awards categories are open to all outsourcing providers worldwide who are doing business in the UK.


Please note, judging is not open to those in B2B consulting, sales, marketing, or business development. Also, no staff of outsourcing providers can judge these awards.

Are you currently in-post as a Chief, Director or Head in one of the following professions:

Customer Service, Customer Experience, Customer Contact, Customer Care, Customer Support, Customer Operations, Process Automation, Digital, IT, E-commerce, Innovation, Transformation, and other similar or allied roles?

If the answer is yes, please click here and fill in the judging application form.

Our judging committee will review your application and forward a decision within 7 days via email.

Please ensure your LinkedIn.com profile is up-to-date and reflects the job title and employer stated in the application form.

Directors’ Club United Kingdom reserves the right to withdraw the invitation to judge this competition from anyone who does not comply with the job title criteria.

If you have any questions regarding the judging opportunity, please email jon.snow@directorsclub.org.uk.


2019 Innovations In Outsourcing Categories

For each award category, we limit the number of first round places to just ten. This enables the shortlisting panel to give each first round written submission adequate time and consideration. Four entries will be shortlisted for each category Final.

Your company can enter one or more of the following categories:

No.1 Social: Innovation In The Outsourced Delivery Of Customer Interaction Via Social Networks Or Messaging Platforms

No.2 Automation: Innovation In The Integration Of Automation Into An Outsourced Customer Management Solution

No.3 Complaints: Innovation In The Outsourced Handling Of Customer Complaints

No.4 E-Commerce: Innovation In The Outsourced Delivery Of E-Commerce Sales Support Or Customer Service

No.5 In-bound: Innovation In The Outsourced Delivery Of In-bound Customer Service

No.6 Tech Support: Innovation In The Outsourced Delivery Of Tech Support Or Help Desk

Key Dates

May 7th 9am Competition Opens For Entries

July 2nd 3pm Deadline For Written Submissions

July 9th 3pm Finalists Announced For Each Category

September 10th 3pm Deadline For Finalist Video Submissions

September 18th – 23rd Judging Week (no participation by finalists required)

September 24th 1pm Online Results Show Hosted By Jon Snow

To request the Entry Brochure for the above categories, please email sam.heggie-collins@directorsclub.org.uk